How To Cancel An Order

HOW TO CHANGE OR CANCEL AN ORDER

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0345 319008 between 8:30am – 5pm, Monday to Friday (excepting Bank Holidays), or email customerservices@johngreedjewellery.com Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you'll need to follow our returns process in the event of any unwanted products. There are some products which we cannot cancel, refund or exchange, including personalised items. Please see below for more details.


Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

• Your right to return products does not apply to goods made to your specification, that have been clearly personalised or engraved, or which by reason of their nature cannot be returned, including body piercing jewellery where the packaging seal has been broken or tampered with, for hygiene reasons, or any products with a seal where the seal is broken.

• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

• You can cancel by email: customerservices@johngreedjewellery.com call 0345 319 0008, or write to:

John Greed Jewellery
Office Suites 1 & 2
Firth Road Business Park
Firth Road
Lincoln
LN6 7AA
UK

• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

How To Cancel An Order