How can I protect my leather jewellery?

Cherish your leather jewellery as you would your favourite leather boots or handbag. Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. Leather products benefit from leather cream which prevents the product from cracking. It is advised to apply leather cream when the product is first removed from the packaging or when it feels dry.It’s a good idea to take it off before you shower or bathe.

How do I protect my other jewellery?

We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. Don’t swim wearing your jewellery because chlorine or salt water will make it matte and dull. Avoid contact with make-up, creams and perfumes and do not bathe, shower or wash up when wearing jewellery. Important: avoid the use of chemical agents, particularly those products used to tackle the housework. These types of cleaning products are especially harmful to dark silver jewellery with an oxidized finish.

Can you help me to choose an engagement ring?

We’d love to! Please contact us and we’ll help you find the perfect ring. We can guide you through everything from style, sizing and getting the best from your budget. Call us on 0345 3190008 or email customerservices@johngreed.com

How can I find my ring size?

Use our downloadable ring sizer or refer to our online guide If you need more help, please contact us at customerservices@johngreed.com or call us on 0345 3190008.

Can I place my order over the phone?

No, orders can only be placed online via our website. Our Customer Services team is available Monday to Friday, 9am-5pm if you have any questions prior to ordering online.

What if an item is missing from my order?

Please contact our Customer Services Team on 0345 3190008 or email customerservices@johngreed.com within 48 hours of receipt if you have an issue with your order.


Engraving is currently only available on selected products and brands. If after reading the information below you have specific questions regarding engraving please call our Customer Service Team on 0345 319 0008

How long does it take for an item to be engraved?

Engraved products are dispatched within three working days of receipt of the order unless the option of next working day delivery is selected at the checkout.

What are the delivery options for personalised or engraved items?

Please see all delivery options on our delivery page

What happens if the engraving has an error?

It is your responsibility to ensure that the message you want us to engrave is spelled correctly. We will engrave the message exactly as it is supplied. If, however, any error is ours we will put it right.

Can I have a refund on personalised or engraved items?

If an item has been engraved or otherwise personalised we are unable to offer an exchange or provide a full refund. We will, however, offer a 50% refund.

Can all your jewellery be engraved?

The product information page for individual items will have a tick if an item can be engraved

Can I order engraved and non-engraved items in a single order?

Yes, you can order any combination of items within the same order.

Can I order more than one personalised or engraved item in the same order?

Yes, you can order multiple personalised or engraved items in the same order.

Are personalised or engraved items supplied in gift packaging?

Yes, all personalised items are supplied in gift packaging.