Refunds & Returns
Refunds & Returns
At John Greed Jewellery we pride ourselves on good customer services and particularly our easy returns policy.
We are pleased to say that we offer a quick and reliable exchange and refund policy. So rest assured when placing your order, if the size isn’t right or the item isn’t suitable you are more than welcome to send it back to us.
Returning An Item
Returning an item to us couldn't be easier! Please return your item(s) back to us unworn and with their original packaging with labels/tags intact. Simply complete the returns form on the back of your invoice and place this and the goods into a post bag (you are more than welcome to re-use the one we sent you). Don't forget to attach the returns sticker located on the front of your invoice, to the front of the post bag and tick the applicable box. You are responsible for returning the item back to us and the return postage. We do not accept responsibility for the item until received by us. We recommend that you obtain proof of postage and would advise to return via Recorded Delivery.
No longer have your invoice? Don’t worry you can still return your item. Simply place a quick note in a post bag with your item referencing your order number. This can be found on the emails we sent you or by looking in the 'Order History' section of your account. Please tell us on your note whether you would like us to do an exchange or refund. If you would like an exchange tell us what you would like. As you will not have the sticker from you invoice, simply handwrite our address onto the envelope:
John Greed, Office Suites 1 & 2, Firth Road Business Park, Firth Road, Lincoln, LN6 7AA, UK
If the new item is more expensive we can contact you to pay the difference.
From receipt of your parcel we aim to process your returns as quickly as possible and usually within 48 hours. At busy periods of the year please allow up to 7 working days for your return to be processed. We do not credit back the return postage costs unless the return is due to a faulty item or an John Greed Jewellery error.
Unfortunately, there are a few things we are unable to offer an Exchange or Refund on. When returning an item please ensure that it is in its original condition. John Greed Jewellery can only accept an item for exchange or refund if it can be sold in new condition.
Please note: we are unable to exchange or refund on any item of body piercing jewellery in the event of any visible tampering with the tamper proof label or the bag, due to hygiene reasons. All body piercing jewellery is dispatched in clear plastic bags, sealed with a tamper proof label, this allows our customers to see the items and still make use of our fantastic returns policy. This does not affect your statutory rights.
If an item has been engraved we are unable to resell it in new condition. As such we are also unable to offer an exchange or provide a full refund on any item that has had any form of engraving. John Greed can only offer a 50% refund on Personalised Engraved products. Please ensure that if you are unsure about an item or its size that you try it first, before having it engraved. This way you can avoid any disappointment.
Some of the items on our website are made especially for your exact requirements. When ordering a bespoke item it will be marked as “Special Order”. Items that have been made specially are very difficult to resell; as such we are unable to offer a full refund or exchange. What we can do for you is offer to resize the item at a cost of 30% of the original item. Alternatively we can offer a 70% refund.
If you have any further queries about any of the information provided above, please do not hesitate to contact our customer services team via email at firstname.lastname@example.org or telephone 0345 319 0008(Monday to Friday 8:30am - 5:30pm.
How to change or cancel an order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0345 319 0008 between 8:30am – 5.30pm, Monday to Friday (excepting Bank Holidays), or email email@example.com. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you'll need to follow our returns process in the event of any unwanted products. There are some products which we cannot cancel, refund or exchange, including personalised items. Please see below for more details.
Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
- Your right to return products does not apply to goods made to your specification, that have been clearly personalised or engraved, or which by reason of their nature cannot be returned, including body piercing jewellery where the packaging seal has been broken or tampered with, for hygiene reasons, or any products with a seal where the seal is broken.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. A cancellation form is supplied with your order confirmation email.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.