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FAQ

FAQ

FAQ

How can I protect my leather jewellery?

Cherish your leather jewellery as you would your favourite leather boots or handbag. Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. Leather products benefit from leather cream which prevents the product from cracking. It is advised to apply leather cream when the product is first removed from the packaging or when it feels dry.It’s a good idea to take it off before you shower or bathe.


How do I protect my other jewellery?

We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. Don’t swim wearing your jewellery because chlorine or salt water will make it matte and dull. Avoid contact with make-up, creams and perfumes and do not bathe, shower or wash up when wearing jewellery. Important: avoid the use of chemical agents, particularly those products used to tackle the housework. These types of cleaning products are especially harmful to dark silver jewellery with an oxidized finish.


Can you help me to choose an engagement ring?

We’d love to! Please contact us and we’ll help you find the perfect ring. We can guide you through everything from style, sizing and getting the best from your budget. Call us on 0345 3190008 or email customerservices@johngreed.com


How can I find my ring size?

Use our downloadable ring sizer or refer to our online guide If you need more help, please contact us at customerservices@johngreed.com or call us on 0345 3190008.


Can I place my order over the phone?

Yes. Contact us on 0345 3190008 and have your order and payment details ready. Our Customer Services team is available Monday to Friday, 8.30am-5.30pm


Engraving

Engraving is currently only available on selected products and brands. If after reading the information below you have specific questions regarding engraving please call our Customer Service Team on 0345 319 0008


How long does it take for an item to be personalised?

Personalised products are dispatched within three working days of receipt of the order unless the option of next working day delivery is selected at the checkout.


What are the delivery options for personalised or engraved items?

Please see all delivery options on our delivery page


What happens if the engraving has an error?

It is your responsibility to ensure that the message you want to have engraved is accurate and spelled correctly because we will engrave the message you supply exactly as it’s supplied. If we make a mistake we will put it right.


Can I have a refund on personalised or engraved items?

If an item has been engraved or otherwise personalised we are unable to offer an exchange or provide a full refund. We will, however, offer a 50% refund. If you are unsure about an item or its size we recommend that you try it before having it engraved to avoid disappointment.


Can all your jewellery be engraved?

The product information page for individual items will have a tick if an item can be engraved


Can I order engraved and non-engraved items in a single order?

Yes, you can order any combination of items within the same order.


Can I order more than one personalised or engraved item in the same order?

Yes, you can order multiple personalised or engraved items in the same order.


Are personalised or engraved items supplied in gift packaging?

Yes, all personalised items are supplied in gift packaging.