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Terms & Conditions

Welcomd to our website, we are glad you stopped by. We need to tell you a few things about our site and the buying process so you know exactly what to expect. It will not take long to read and it could save you time later.

By continuing to browse and use our site you are agreeing to the following terms and conditions shown below.

The information on our website is for general information purposes. Some of the information comes directly from our suppliers and manufacturers so, while we try our best to ensure that everything we say is clear, up to date and accurate, errors may occasionally creep in.

We want you to be happy with everything you buy from us. If you are in doubt about a specific item, our customer services team really are very happy to answer any questions you may have before you buy.

Weblinks

Our site has links to other websites that we hope you find useful. We offer these in good faith, but please note that we do not have any control over the nature, content and availability of these external sites and so we can't recommend them or endorse any views expressed within them.

If you want to create a link to our website we are flattered, but please ask us for written consent first. If you do create a link to our website you do so at your own risk.

We work hard to keep our website available to you around the clock, every day of the year, but sometimes technology can go wrong. If we experience a problem, we will be on the case as soon as possible to put things right so that you are not unduly inconvenienced.

Copyright

We love our website and we aim to make it original and appealing, so we get upset when someone tries to copy the style we have worked hard to create. Our website contains material which is owned by or licensed to use including the design, layout, text, appearance and graphics. Our logo is a registered trademark in the United Kingdom and other countries. The brand names and specific services of John Greed Jewellery are also trademarked.

All trademarks reproduced in this website which are not property of or licensed to John Greed Jewellery are acknowledged.

Please note that unauthorised use or reproduction of any or all of the materials published on this website may give rise to a claim for damages and may also be a criminal offence.

Payment

We accept most major credit/debit cards and PayPal when you buy online and we promise to take good care to keep your payment details and orders safe and secure. All goods remain the property of the company until paid for in full. We reserve the right to refuse and transaction at our discretion.

Cancellation

You have the right to cancel all or part of your order any time up to 14 calendar days of the day you receive the goods you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. John Greed Jewellery Ltd will process your refund within 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.

If the order you wish to cancel has already been dispatched, just return the items to us within 14 working days, subject to our returns policy below.

Returned Items

You can return items to us for exchange or refund if you are not satisfied - with the exception of personalised of engraved orders or body piercing jewellery where the packaging seal has been broken or tampered with (for hygiene reasons) - within 14 calendar days of the day after you receive the goods you ordered. Please make sure you obtain proof of postage for your packet or parcel. All items returned for exchange or refund will be examined and we reserve the right to refuse a returned item if it is not in its original condition. We aim to give a quick turnaround service and you should have an exchange or refund within a maximum 14 days. We will refund postage costs if we are the ones to make an error or if the item was faulty.

Delivery

We know you can't wait to receive your purchases, so we try to speed items to you as fast as we can. We have a good reputation for fast delivery but even we have to admit that we're only as good as the postal and delivery services we rely on. Please note that our express delivery is not a guaranteed next day delivery service.

You can help us by making sure that you give us the correct, full delivery address at the time of ordering as we use these addresses exactly as you give them.

However, if things do go astray, we accept full responsibility to provide the items you have paid for, so all postal losses or delays will be dealt with no sooner than 14 working days from the date of dispatch. We'll investigate and you will either be offered a re-dispatch or a full refund. To make a claim, please complete a Lost in Post Form.

If you receive any items that you did not order or if something is missing from your order, please contact our Customer Service team as soon as you can, no later than within seven working days of the dispatch date of your order, so we can put it right.

Promotional codes and special offers

We love to think up new promotions and special offers for you, but please remember that any promotion is only valid on the johngreedjewellery.com website and must be for a qualifying order.

Please note that all promotional codes, discounts and special offers used in conjunction with our website will always exclude brands including Pandora, Links of London, Thomas Sabo and Nomination as well as already discounted products, including sale items in our Outlet, unless stated otherwise. For further information or to discuss the use of your discount code please contact our customer services department.

All free delivery promotions will be sent by standard packet post only unless stated otherwise.

Any free products received as a result of a promotional offer are non-returnable and non- refundable. If the products that were purchased in order to qualify for such an offer are returned/refunded then the promotional gift must also be returned.

Promotional codes or special offers may not be used in conjunction with any other promotional code, special offer or already discounted items. All promotions are subject to availability. In particular, John Greed Jewellery reserves the right to cancel a promotion or reject redemption of a promotional code or special offer when these stated terms and conditions are not met.

A promotion has no cash value and cannot be redeemed for cash or benefits in kind such as gift vouchers. Where a promotion is subject to a minimum spend, redemption is only permitted in respect of the purchase of the qualifying products detailed within the promotion information.

John Greed Jewellery reserves the right to cancel a promotion or special offer and reject redemption of a promotion if it reasonably believes that a promotion is being used unlawfully or illegally.

Prize draws and competitions

The following terms and conditions apply to competitions and prize draws unless otherwise stated:

  1. Prize draws and competitions are not open to anyone who works for us or their immediate families, company agents or anyone connected with the competition or prize draw in question.
  2. Only one entry per person. Collective and proxy entries are not allowed.
  3. All prizes are subject to availability and John Greed Jewellery reserves the right to replace items with those of equal or greater value.
  4. Prizes are non-transferable and cannot be exchanged for cash.
  5. All entry forms become the property of John Greed Jewellery and will not be returned.
  6. No responsibility is accepted for lost or damaged entry forms.
  7. In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions, the winner(s) will be chosen by an independent judge whose decision is final.
  8. No correspondence will be entered into regarding the selection of the winner(s).
  9. To request the name and county of the winner(s), please send a stamped self-addressed envelope to Marketing & Communications, John Greed Jewellery, Office Suites 1 & 2, Firth Road Business Park, Firth Road, Lincoln, LN6 7AA, after the date for selecting the winner.
  10. The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity, including via social media, arranged by or on behalf of John Greed Jewellery in connection with the applicable prize draw or competition.
  11. The prize draws and competitions are goverened by English law and are subject to the exclusive jurisdiction of the English Courts.
  12. By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions.
  13. By entering any John Greed Jewellery competition or prize draw you are agreeing to us contacting you by email during and immediately after the close of the compeition or prize draw in relation to it.
  14. By entering a John Greed Jewellery competition, you agree that we can use your first name, town, order product information and your submitted images and text for promotional purposes.

Social Media

We are always delighted if you care to stop by and talk to us on Facebook, Twitter, Google+ and Pinterest.

But you should be aware that John Greed Jewellery reserves the right to use any information or images posted onto our social media pages. We accept no responsibility for any representations concerning the accuracy, likely results, or reliability of the use of website links from our social media.

Disclaimer

The laws of England and Wales govern these terms and conditions. By accessing this website for any reason, whether to purchase available products/services or not, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.