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Order Tracking

To view details about your order, please login and go to the 'My Account' page.

If you have selected one of the following delivery options you will be able to track your parcel:

Royal Mail Recorded Delivery

Once your item has been dispatched, shortly after you will receive an automated email containing a 13 character reference number. Please enter the character reference code in the Track & Trace section of the Royal Mail website.

Track your Recorded Delivery order: http://track.royalmail.com/portal/rm/trackresults

Recorded Signed for items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting.

DPD Express Pak (Next day)

DPD will confirm your delivery via email and via SMS if you have left your mobile with us, they will contact you the morning when your delivery is due, with your 1 hour delivery window. If you won't be in to sign for your package you can reply and re-arrange to a more convenient date. For added re-assurance, you will also receive an email confirmation where you will be able to track your order every step of the way.

Royal Mail Saturday Guaranteed

Once your item has been dispatched, shortly after you will receive an automated email containing a 13 character reference. Please enter the character reference code in the Track & Trace section of the Royal Mail website.

Track your Saturday Guaranteed order: http://track.royalmail.com/portal/rm/trackresults

Royal Mail International

Once your item has been dispatched, shortly after you will receive an automated email containing a 13 character reference. Please enter the character reference code in the Track & Trace section of the Royal Mail website.

Track your International order: http://track.royalmail.com/portal/rm/trackresults

Please note that all our other delivery options are sent via Royal Mail First Class, these options are normally delivered within 3-5 working days of the order being dispatched and cannot not be tracked.

 

Returns Information

At John Greed Jewellery we pride ourselves on good customer services and particularly our easy returns policy.

We are pleased to say that we offer a quick and reliable exchange and refund policy. So rest assured when placing your order, if the size isnít right or the item isnít suitable you are more than welcome to send it back to us.

You have 30 days from the date of dispatch to return your goods. In some cases such as Christmas this may even be extended to allow for buying gifts in advance; if this is the case it will be highlighted on the homepage of the website.

Returning An Item

Returning an item to us couldnít be easier! Please return back to us unworn and with its original packaging with labels/tags intact.

Simply complete the returns form on the back of your invoice and place this and the goods into a post bag (you are more than welcome to re-use the one we sent you).

Make sure to attach the returns sticker (located on the front of your invoice) to the front of the post bag and tick the applicable box. You are responsible for returning the item back to us and the return postage. We do not accept responsibility for the item until received by us. We recommend that you obtain proof of postage and would advise to return via Recorded Delivery.

Donít worry if you no longer have your invoice, you can still return your item.

Simply place a quick note in a post bag with your item referencing your order number. This can be found on the emails we sent you or in your online account. Then, on your note tell us what you would like us to do either a refund or exchange. If you would like an exchange tell us what you would like.

As you will not have the sticker from you invoice, simply handwrite our address onto the envelope:

John Greed Jewellery
Office Suites 1 & 2
Firth Road Business Park
Firth Road
Lincoln
LN6 7AA
UK

If the new item is more expensive we can contact you to pay the difference.

From receipt of your parcel we aim to process your returns as quickly as possible and usually within 48 hours. At busy periods of the year please allow up to 7 working days for your return to be processed.

We do not credit back the return postage costs unless the return is due to a faulty item or an John Greed Jewellery error.

Non-returnable Items

Unfortunately, there are a few things we are unable to offer an Exchange or Refund on. These few exceptions are listed below:

When returning an item please ensure that it is in its original condition. John Greed Jewellery can only accept an item for exchange or refund if it can be sold in new condition.

Please note we are unable to exchange or refund on any item of body piercing jewellery in the event of any visible tampering with the tamper proof label or the bag, due to hygiene reasons. All body piercing jewellery is dispatched in clear plastic bags, sealed with a tamper proof label, this allows our customers to see the items and still make use of our fantastic returns policy. This does not affect your statutory rights.

If an item has been engraved we are unable to resell it in new condition. As such we are also unable to offer an exchange or refund on any item that has had any form of engraving. Please ensure that if you are unsure about an item or its size that you try it first, before having it engraved. This way you can avoid any disappointment.

Some of the items on our website are made especially for your exact requirements. When ordering a bespoke item it will be marked as ďSpecial OrderĒ. Items that have been made specially are very difficult to resell; as such we are unable to offer a full refund or exchange. What we can do for you is offer to resize the item at a cost of 30% of the original item. Alternatively we can offer a 70% refund.

If you have any further queries about any of the information provided above, please do not hesitate to contact our customer services team via email at customerservices@johngreedjewellery.com or telephone 0845 319 0008.

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John Greed Jewellery - Registered in England 4814633 - Vat No GB 125 4424 37