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Frequently Asked Questions

  • Product FAQ's

  • Are you a genuine Pandora stockist?

    We are a Certified Pandora on-line retailer and as such we guarantee that all of our Pandora products are genuine. To avoid disappointment please ensure that you only purchase your Pandora items from a certified retailer.

  • How do I know what size Pandora Bracelet to Order?

    To find your perfect Pandora bracelet size, we suggest that you measure your wrist with a piece of string and then measure that against a ruler. Depending on how loose or tight you like to wear your bracelet, we advise your bracelet should be 2-3cm longer than your wrist measurement.
    As you fill up your bracelet with Pandora charms, they will initially take up some of the slack and over time the bracelet may expand up to 1cm in length as the links of the chain relax.

  • How do I measure a Pandora Double Wrap Bracelet?

    To find your perfect Pandora bracelet size, we suggest that you measure your wrist with a piece of string and then measure that against a ruler. Depending on how loose or tight you like to wear your bracelet, we advise your bracelet should be 2-3cm longer than your wrist measurement.
    Double Leather Bracelet, sizes are as follows:
            Small (35cm), the equivalent of a 17-18cm bracelet
            Medium (38cm), the equivalent of a 19cm bracelet
            Large (41cm), the equivalent of a 20-21cm bracelet
    Pandora advise that their Leather charm bracelets should be worn with up to 6 beads. Pandora Leather bracelets may also expand slightly over time once charms are added. This style of bracelet does not require clips although safety chains can be added.

  • How do I protect my Leather Jewellery?

    Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. Leather products benefit from leather cream which prevents the product from cracking. It is advised to apply a leather moisture / cream when the product is first removed from the packaging or when it feels dry.

  • How do I protect my other Jewellery?

    It is recommended to remove Jewellery before going to bed or when taking part in any physical activity.
    Jewellery should not be exposed to chlorine or salt water as this makes the surface matt and dull. Avoid contact with make-up, creams and perfumes.
    Do not bath, shower or wash up when wearing Jewellery.
    Important: We recommend that you avoid the use of chemical agent. They are especially harmful to dark silver Jewellery with an oxidized finish.

  • I'm Buying an Engagement Ring, can you help me?

    Yes, please contact us and we can discuss your requirements and help you find the perfect ring. We are on hand to help and answer any questions. To contact call 0345 319 0008 or email

  • How do I Choose my Ring Size?

    If you do not know what ring size you are please contact us at or call us on 0345 319 0008.
    Alternatively, please click here to download a printable ring sizer.

  • Can I place my Order over the Phone?

    Yes, simply contact us on 0345 319 0008 and have your order and payment details ready. Our Customer Care team is available Monday - Friday 9am - 5pm.

  • Delivery FAQ's

  • Has my Order been dispatched?

    When you place an order online we understand the importance of being kept informed.
    Thatís why when our dispatch team have processed and shipped your order you will receive an email confirmation to let you know it is on route.
    Your email will even include an expected delivery date and a track and trace number for all signed for deliveries; letting you see the progress your order has made.

  • How Much will Delivery Cost Me?

    As a Thank You for placing your order with us at John Greed Jewellery we are happy to say we offer Free Delivery on all orders over £50.
    The type of delivery will vary slightly depending on what you order; this is explained on our delivery page.
    Orders below £50 will be charged £1.50 for delivery.

  • Can you Deliver to my Work Address?

    We will of course be more than happy to deliver to a home or work address. Anyone can sign for your item so your co-workers can sign for the item even when you are not available!

  • Can you Tell me a Delivery Time or Date?

    We certainly can!
    If you select DPD Express Pak (Next Day) you will receive an email with not only the date of the delivery but also a one hour estimated delivery window. If you are unavailable at the allocated time you can even change this. If you sign up to our website with your mobile number, DPD will text you the details when the order has been dispatched.

  • I have not yet Received my Delivery, what do I Do?

    In the unlikely event that your order is delayed or lost in the post, we will of course be more than happy to help
    Please allow 14 working days for delivery for all domestic (UK) services. If you have not received your order within this period please complete our Lost in Post Form or contact Customer Services (0345 319 0008) for further information

  • Returns FAQ's

  • Can I Return my Item to you?

    We are pleased to say that we offer a quick and reliable exchange and refund policy. So rest assured when placing your order, if the size isnít right or the item isnít suitable you are more than welcome to send it back to us.
    You have 30 days from the date of dispatch to return your goods. In some cases such as Christmas this may even be extended to allow for buying gifts in advance; if this is the case it will be highlighted on the homepage of the website.

  • How do I Return my Item?

    Returning an item to us could not be easier!
    Simply complete the returns form on the back of your invoice and place this and the goods into a post bag (you are more than welcome to re-use the one we sent you).
    Make sure to attach the returns sticker from the front of the invoice and tick the applicable box. Then apply the necessary return postage and return.
    Simply put this in the post and we will take care of the rest!

  • I don't have my Invoice, what can I do?

    Donít worry if you no longer have your invoice, you can still return your item.
    Simply place a quick note in a post bag with your item referencing your order number. This can be found on the emails we sent you or on your Order History page (On the 'My Account' page). Then simply write whether you would like a refund or exchange. If you would like an exchange, tell us the details of the new item(s).
    As you will not have your returns sticker, hand write the address below onto your post bag before sending it to us.
    Send your returns to:
       John Greed,
       Office Suites 1 & 2,
       Firth Road Business Park,
       Firth Road,
       LN6 7AA,
       United Kingdom

  • How Long will my Return take to Process?

    From receipt of your parcel we aim to process your returns as quickly as possible and usually within 48 hours. At busy periods of the year please allow up to 7 working days for your return to be processed.

  • How Long will Refund Take?

    Once your return has been processed you will receive an email to let you know this has been done. From this point a refund will normally take around 5-7 working days to re credit your account; however this can depend on your bank.

  • The Item I want to Exchange to is out of Stock, What can I do?

    When requesting an exchange, please ensure that the item/ size you require is in stock.
    Although we do our very best to ensure we can offer all of our products, on occasion we do sell out!
    If we do not have an item that you wish to exchange for, you will be contacted by our customer services team and offered an exchange of a different item, a refund or we can return your item to you. To avoid this please return your item for a refund or make a different selection.

  • Can I Exchange for a More Expensive Item?

    If you wish to exchange your goods for a more expensive item this is not a problem. This can be paid via cheque (payable to John Greed Jewellery ltd) or over the phone with our customer services team. If you have any further queries about any of the information provided above please do not hesitate to contact our customer services team via email at or telephone on 0345 319 0008.