Delivery Information*

DELIVERY INFORMATION

Service Option Time Under £50 Over £50 Over £75
Standard UK 3-5 working days. Please allow up to 5 additional days for engraved products £1.99 Free Free
Express UK - UK Mainland
(On orders placed before 2pm Mon - Thurs)
Next working day (excludes Bank Holidays) £3.95 £3.95 Free
Saturday & Sunday Order before 2pm Friday £10 £10 £10
CollectPlus
Click and Collect Not available for Channel islands or BFPO locations
Next working day
(orders placed before 2pm Mon - Fri)
£2.99 Free Free

We try our best to meet the delivery timescales quoted but there may be a delay when we are very busy such as during a sale or Christmas. There will be no deliveries or collections during bank holidays.

Please allow an extra 1-2 days for delivery to the following areas: All Channel Islands and postcodes FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA15-17, PA20, PA34, PA41-48, PA60-78, PH42-44,ZE1-3, AB10-43, AB44-56, IV30-32, BT (all), JE (all), GY (all), IM (all), TR (all)


Packaging

Orders under £35.01 will be sent with a flat pack to fit through your letterbox.
Orders of £35.01 and above will be supplied with packaging.


Standard UK Mainland (Standard Delivery service)

Free Delivery when you spend over £50

  • All parcels are despatched in the UK by a national carrier.
  • Delivery within 3-5 working days. Please allow up to 5 additional days for engraved products
  • Cost for Standard Delivery Service to UK Mainland addresses is £1.99 for orders under £50.
  • Always quote your full postcode when ordering.

Express UK - next working day (UK Mainland only)

Free Express delivery when you spend over £75

  • Next work day is £3.95 for orders under £75 (delivered next working day if ordered before 2pm Mon- Thurs).
  • Select ‘Express UK’ when ordering on-line.
  • Online order tracking with a text message or email confirmation.
  • One hour time slot allocated on day of delivery (day can be changed online).
  • Allow one extra day for this service if your postcode is listed above.
  • Please give a daytime delivery address, as all parcels need to be signed for.
  • Note: orders placed after 2pm are regarded as being received by us on the next working day (Monday-Friday).

Saturday / Sunday Delivery (UK Mainland only)

This service is available for all orders placed before 2pm Friday

  • Saturday or Sunday delivery is £10 for all orders.
  • Select ‘Saturday Delivery UK or ‘ Sunday Delivery UK’ ordering on-line
  • Online order tracking with a text message or email confirmation
  • One hour time slot allocated on day of delivery
  • Allow one extra day for this service if your postcode is listed above.
  • Please give a daytime delivery address, as all parcels need to be signed for.
  • Note: orders placed after 2pm on Friday are unable to be processed for following, Saturday / Sunday delivery.

CollectPlus

Not available for Channel islands or BFPO locations

Available for all orders placed before 2pm Friday

  • CollectPlus delivery is £2.99 for orders under £50 and FREE for orders above £50.
  • CollectPlus has over 5900 stores throughout the UK & Northern Ireland.
  • At checkout you will be able to select your nearest collection point. Alternatively you can find your nearest CollectPlus location at www.collectplus.co.uk
  • Collection points are open early to late, seven days a week. The opening times for your local store will be displayed when selecting your preferred CollectPlus store when placing your order.
  • Note: orders placed after 2pm on Friday are regarded as being received by us on the next working day.

View our CollectPlus FAQ's


UK Non-Mainland

Northern Ireland / Scottish Islands / Isle of Man / Isles of Scilly

  • Deliveries to these non-mainland UK areas cost £1.99 for orders under £50 or FREE for orders over £50
  • Delivery within 4-6 working days.
  • Please give a daytime delivery address, as all parcels need to be signed for.

Channel Islands

  • Delivery within 4-6 working days.
  • Delivery to Channel Islands cost £1.99 for orders under £50 or FREE for orders over £50
  • Select country as ‘United Kingdom’ but ensure you use the correct postcode.
  • CollectPlus is not available for the Channel Islands or BFPO locations

Signing for deliveries

Please give a daytime delivery address as you may need to sign for your delivery We will ask for an optional mobile number when you place your order as we may be able to text details of an approximate delivery date and time.


Things we can't do much about:

  • Severe weather
  • Strike action
  • Terrorism

All postal losses or delays will be dealt with no sooner than 14 working days. To make a claim, a Lost in Post Claim Form must be completed. All claims must be made within 28 working days of the dispatch.


Delivery FAQ

We deliver to: UK, Channel Islands, Isle of Man and BFPO. Our customer services team can answer any questions you may have about deliveries, your order or our website. We reserve the right to not deliver an order if we believe the order is not secure, e.g. to a PO Box or communal address. If this affects an order you have placed we will notify you as soon as possible.

Our delivery options are subject to availability and working days and exclude public holiday. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas (see list above).

We all like to be kept informed about our deliveries, so when you place an order online with us, we’ll send you an email confirmation as soon as our dispatch team has processed and shipped your order to let you know it’s on its way. We’ll tell you the expected delivery date of your order and supply a tracking number for all deliveries that need a signature so you can see the progress your order has made.

If you select Express UK (Next Day) or our Saturday / Sunday delivery options you will receive an email with the date of the delivery and a one hour estimated delivery window. If you are unavailable at the allocated time you can change the delivery to another day if you have supplied your mobile number. This means that our courier can text you the details when the order has been dispatched.

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